Shipping policy

Last updated: today

At Hazel Hue, we want your order to be handled carefully, clearly and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through hazelhue.com.

Order processing time
Once your order is placed, please allow 1 to 3 business days for processing. During this time, we review your order, check the product details, confirm your delivery information and prepare your parcel for dispatch.

Business days are Monday to Friday, excluding UK bank holidays.

Delivery time
Once your order has been processed and dispatched, delivery usually takes [3 to 10] business days.

Please note that delivery times are estimates and may vary due to carrier delays, customs checks, busy sale periods, bank holidays, incorrect address details or other circumstances outside our control.

Direct supplier shipping
In many cases, Hazel Hue ships products directly from our trusted suppliers. Instead of sending items to us first and then forwarding them to you, your item may be sent straight from the supplier to your door. This helps reduce unnecessary handling time and gets your order moving as quickly as possible.

This means that some parcels may be shipped from overseas, including from China.

Delivery partners
We offer free tracked delivery across the United Kingdom. Depending on the product and supplier location, your order may be shipped with Royal Mail, local delivery partners or international shipping partners.

Tracking details will be emailed to you as soon as your order has been dispatched.

Delivery costs
Delivery is free for all orders within the United Kingdom, unless stated otherwise at checkout.

Incorrect delivery details
Please make sure your delivery details are correct before placing your order. If you notice an error in your address, contact us as soon as possible at support@hazelhue.com.

We will do our best to help, but once an order has been processed or shipped, we may not be able to change the delivery address.

Delayed orders
If your order has not arrived within the expected delivery time, please contact us at support@hazelhue.com. Please include your name, order number and the email address used to place the order, and we will help you with the next steps.

Lost or missing parcels
If tracking shows that your parcel has been delivered but you have not received it, please first check with your household, neighbours, your local Royal Mail delivery office or the delivery carrier.

If you still cannot find your parcel, contact us at support@hazelhue.com and we will look into it and help where we can.

Questions
For any questions about delivery, please contact us at support@hazelhue.com.