Privacy Policy

5.1 Privacy Policy

Last updated: July 7, 2022

This privacy policy applies to all Hazel Hue services, accessible via Info@hazelhue.com. We respect our customers’ privacy and treat the personal information you provide to us confidentially and in accordance with the General Data Protection Regulation (GDPR).

1. What Information We Collect

We collect personal data that you provide to us when placing an order, creating an account, or contacting our customer service, including:

Full name
Shipping and billing information
Email address
Phone number
Payment information (processed through our payment providers; not stored on our servers)
IP address and device/browser data
Order and transaction history
Data about your activities and behavior on our website (via cookies)

2. Purposes of processing

Processing, shipping, and invoicing your orders.
Providing customer service and support.
Sending order updates, tracking information, and relevant information.
Improving our services, website, and product range.
Preventing and detecting fraud and abuse.
Sending marketing communications, only if you have given your consent.

3. Legal Bases

We process your data based on the performance of the agreement (your order), your consent (e.g., marketing), a legal obligation (such as tax administration), and our legitimate interest (such as fraud prevention and improving our services).

4. Sharing Data with Third Parties

Your data is shared with third parties only to the extent necessary for us to provide our services, including:

Our payment providers: Shopify Payments

Our shipping and delivery partners: Canada Post / Purolator, FedEx & UPS

Our supplier(s) for the processing and shipping of your order.

Providers of analytics and marketing services (where applicable and in accordance with your cookie preferences).

Where required, data processing agreements have been entered into with all these parties. We never sell your data to third parties. Because part of our shipping is handled directly by a supplier outside the EEA (China), a transfer outside the EEA may occur; we observe appropriate safeguards in this regard.

5. Retention Period

We do not retain your data longer than necessary for the purposes for which it was collected, or for as long as required by law (such as a 7-year tax retention requirement for records).

6. Cookies
Our website uses cookies to improve functionality, analyze visitor behavior, and support marketing efforts. See our separate Cookie Policy for more information. You can always adjust your preferences via the cookie banner or your browser settings.

7. Security
We take appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access. All payments are processed via a secure SSL connection.

8. Your Rights
You have the right to access, correct, have deleted, or restrict the processing of your personal data. You may also object to the processing of your data, withdraw your consent, and submit a request for data portability. To do so, please contact us at Info@hazelhue.com. Office of the Privacy Commissioner of Canada (OPC)
30 Victoria Street, Gatineau, Quebec K1A 1H3
Website: priv.gc.ca

9. Contact
Hazel Hue — Info@hazelhue.com